Ryanair profits soar on back of new customer service efforts
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Ryanair profits soar on back of new customer service efforts

IRISH budget airline Ryanair has reported a 66 per cent increase in its profits from March 2014 - 2015.

During that period the company notched up profits of €867m (£614m), marking a 66 per cent rise on the previous year.

Chief executive Michael O’Leary attributed the rise to the airline’s “Always Getting Better” customer experience programme.

“Our AGB programme is transforming our customer experience, our service and the way we listen and respond to our customers,” he said.

“We have won substantial traffic and share gains in all markets.”

As Ryanair celebrates its 30th birthday this year, an 11 per cent rise in traffic to 90.6m passengers helped the company’s profits soar – while total revenue rose by 11 per cent to €5.6b.

Across Europe Ryanair dominates the aviation industry, placing within the top three airlines in most countries.

As the airline continues to grow, so too does its fleet - with Ryanair recently ordering 183 new Boeing 7737-800 planes, which are due to be delivered by 2018, as well as a further 200 Boeing 737 Max 200s, which will arrive between 2019 and 2023.

The new intake will be cheaper to finance and operate, with engines 19 per cent more efficient than their predecessors, the company said.