MOBILE PHONE COMPANY THREE customer Caoimhe Ní Chathail, encountered a problem on Monday, May 30 when attempting to enter her last name into an online form on the mobile company's website.
After failing to get the website to accept her Irish name, Caoimhe Ní Chathail, the Irish language speaker took to Twitter to vent her frustration.
This is how that conversation went...
"You must provide a valid last name" is what @ThreeCare 's website says when I try to top up using my name in Irish, the only version
— Caoimhe Ní Chathail (@CaoimheChats) May 30, 2016
of my surname that I use .. a website in Ireland should be able to deal with 'Ní' @ThreeCare
— Caoimhe Ní Chathail (@CaoimheChats) May 30, 2016
A customer service rep from Three responded with the helpful suggestion that she translate her name to English
@CaoimheChats Hey Caoimhe, have you tried entering your name in English? Is the translation Caoimhe Cahill? Joolz
— Three Ireland Online (@ThreeCare) May 30, 2016
Understandably this was not quite the solution she was looking for
@CaoimheChats Hey Caoimhe, have you tried entering your name in English? Is the translation Caoimhe Cahill? Joolz
— Three Ireland Online (@ThreeCare) May 30, 2016
Three backed down, apologising for any offence and suggesting a solution would be on the cards soon, but the argument had already sparked plenty of debate and the hashtag #NíMéCaoimheCahill
@CaoimheChats Hi Caoimhe, I totally get why you were offended - an embarrassing slip up on my part. I'm sorry! We're working on a solution.
— Three Ireland Online (@ThreeCare) May 30, 2016
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